1. Overview

We want you to be completely satisfied with your purchase. This Refund Policy explains the terms and conditions under which we offer refunds for our products and services.

2. Eligibility for Refunds

2.1 Subscription Plans

• Refund requests must be submitted within 14 days of the initial purchase
• Refunds are available for annual subscriptions only during the first 14 days
• Monthly subscriptions can be canceled at any time but are not eligible for partial refunds for the current billing period

2.2 One-Time Purchases

• Digital products are eligible for a refund within 7 days of purchase if the product has not been downloaded or accessed
• Custom or personalized products are non-refundable once work has commenced

3. How to Request a Refund

To request a refund:

1. Contact our support team at support@company.com
2. Include your order number and the email associated with your account
3. Provide a brief explanation of the reason for your request
4. Allow up to 5 business days for your request to be reviewed

4. Refund Processing

• Approved refunds will be processed to the original payment method
• Processing time is typically 5–10 business days depending on your financial institution
• You will receive an email confirmation when your refund has been processed

5. Non-Refundable Items

The following are not eligible for refunds:

• Services that have been fully rendered
• Accounts terminated for violation of our Terms of Service
• Promotional or discounted purchases, unless otherwise stated
• Add-on services that have already been activated and used
• Domain registrations and third-party services

6. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion. This may apply when:

• A service was partially used before the refund request
• Technical issues prevented full use of the service
• A downgrade from a higher-tier plan is requested mid-cycle

7. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Chargebacks without prior communication may result in account suspension while the dispute is being resolved.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting to our website.

9. Contact Us

For refund-related inquiries, please contact us at billing@company.com.